There are a handful of ways to contact the hosting company whose services you are using, but the one that you’ll invariably find irrespective of which company you choose is a support ticket system. It is the least complicated channel of communication for several reasons. In case no help desk support staff member is available at the moment and they’re all engaged, a telephone call may not be answered, but a ticket will invariably hit home. Furthermore, you can copy & paste large bits of information without the need to worry about printing errors, and if a certain problem needs more time to be sorted out or a number of replies must be exchanged, all the information will be in the same location, so either party can always see the comments added by the other one. The negative aspect of using tickets to get in touch with your web hosting provider is that they’re often separate from the web hosting platform, which goes to say that if you need to supply information or to adhere to instructions, you’ll have to use at least 2 separate admin dashboards and this number can rise if you wish to administer several domains. On top of that, lots of web hosting providers respond to tickets after a couple of hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time whilst awaiting an answer.

Integrated Ticketing System in Shared Web Hosting

In contrast with what you may find with numerous other hosting providers, the ticketing system that we use with our Linux shared web hosting service is an essential part of the Hepsia hosting Control Panel, which is included with all hosting accounts. You won’t have to remember several log-in credentials, since you’ll be able to manage both your tickets and the hosting account itself in a single place. So, in case you’ve got an enquiry or confront a challenge, you can contact our client support staff representatives instantaneously. Our ticketing system comes with a smart search option. This implies that even if you’ve sent plenty of tickets through the years, you will be able to find the one that you need easily. Plus, you can check knowledge base suggestions for resolving commonly experienced challenges.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia Control Panel, which comes with all our Linux semi-dedicated servers, was created with the notion that you should be able to manage everything related to your semi-dedicated server account in one single place and the trouble tickets aren’t an exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, in case you’ve got an inquiry or run into a complication, you can get in touch with our client service staff members momentarily without needing to go through an entirely different admin dashboard. You can browse through your website files or check a variety of settings within your account while you send a new ticket or read the reply to an old one. If you have a huge number of tickets and you wish to track down a particular one, you can take advantage of the intelligent search box, which is available in the Help section of the Hepsia Control Panel. We guarantee that you will receive a reply in no more than sixty minutes irrespective of the essence of your query or issue.