A live chat is a real-time way of communication between a website hosting company's support team and its customers. It's an efficient method to get some info about the hosting services or get some problem resolved as you are talking with a live representative. The benefits of using a live chat service instead of calling or opening a ticket are the lower chance of mistakes at the time you exchange info such as usernames or domain names, the quicker response time because the communication is live plus the fact that you do not have to stay on the chat constantly - you can do something else entirely while the representative investigates the issue involved. Furthermore, you're able to connect with a live chat room from any kind of computer that's connected to the web, avoiding the telephone fees that you will need to pay if you are calling to a different country.

Live Chat Support in Shared Web Hosting

As we believe that various situations are often resolved if you speak to a live person, we supply a live chat service for all of our potential and current clients. Our chat is available every single day and our support agents will assist you with a number of questions and situations. If you are not our customer yet, you can learn more about our shared web hosting packages and the hosting environment in general so as to make sure that your sites will function efficiently on our servers. In case you already have an account and you've got some questions or you encounter any problems with some of our solutions, you'll be able to join us on the live chat and we can provide you with the necessary information or assist you to troubleshoot the problem. You'll need to open a support ticket for specific issues which require more time or the assistance of a system administrator, but for the majority of basic troubles you'll receive help right away.

Live Chat Support in Semi-dedicated Servers

We provide you with live chat support as part of our services, which means that whenever you have any questions about our Linux semi-dedicated servers, you are able to contact our customer care team anytime regardless if you've already obtained your account or not. Generally, the chat service is for billing, pre-sales and common questions and difficulties, still we are able to help you with quite a few technical questions too. We will help you select the best plan for your websites if you don't have an account yet, we can answer all the billing questions or issues you have or we can assist you with installing your new email address on your personal computer or smart phone - all the abovementioned will be done promptly as our live chat service is online all the time, every day. Any time you want assistance, you'll be able to chat with a representative and save time and effort.