If you ever have any queries connected to your web hosting plan or if you encounter a problem with your sites, you’ll need to touch base with the web hosting company’s client support team. It may not make a difference how quickly they’ll respond if you have an enquiry of a general nature, but a problem like a mishandled web application update, for instance, may lead to your site becoming damaged or inaccessible on the web. And the longer you have to wait for the support team to assist you, the longer the website will be down. In case you offer services or goods online, any downtime will disruptively affect your site and you can lose existing or prospective customers. Many hosting providers, chiefly resellers, reply to trouble tickets and e-mails within twenty four hours, but in the digital epoch that is way too long, as visitors will hardly ever revisit a site that’s not functioning correctly for a lengthy time period.

One-Hour Response Guarantee in Shared Web Hosting

Our Linux shared web hosting service come with a one-hour reply guarantee, which means that irrespective of what question or predicament you may have, we’ll always be there to help you. As a matter of fact, it seldom takes more than 30 minutes to get a problem solved or an inquiry answered, and this is valid for both sales and technical matters. Our help desk staff members will be at your service 24/7, even on official holidays and weekends, which suggests that you’ll get prompt support at any time. We are aware of just how costly time can be, so by the time we reply to your email or trouble ticket, we will have explored the issue and, if we haven’t found a solution, we will give you more info on what you have to do on your end, when the circumstances necessitate this. With our support service, you can rest assured that there will be somebody to help you instantly, regardless of the hour.

One-Hour Response Guarantee in Semi-dedicated Servers

Our client support team members are available at all times and they’ll answer any trouble ticket that you send via your hosting Control Panel within no more than one hour. The ticket response time is guaranteed no matter if you have a generic enquiry about your semi-dedicated server or you confront a certain obstacle and for most issues you will not have to wait even that long. Irrespective of what the nature of the issue is or what time of day or night it is, we’ll be there to lend you a helping hand, as we are available 24 hours a day to take care of any general, technical or billing issue. If you contact us about anything that is within our capacity, we’ll sort it out before we reply, which means that you will not have to wait for hours or days while the problem lasts. In case there’s something that you need to do on your end, we’ll provide you with the needed information – what workable solutions to try out, what steps to take, etc.