Though this isn't the keyfactor to help you distinguish a dependable shared web hosting supplier from a bad one or a reseller from a real supplier, having the option to call and communicate with a live person is a sign that you are not using the services of a one-person company and that you will be able to get in touch with someone if you're in need of support. The telephone support for website hosting services may vary from basic to dedicated, which means that the issues that can be resolved through a phone call vary based on the particular provider. Generally, these matters are more basic and feature billing or 1st level technical issues because more complex tasks often require a support ticket where both you and the administrators can follow what is going on with a given issue. Nevertheless, having the option to phone call your provider will save you lots of time and efforts for the countless small things which may eventually show up when you manage your website hosting account.

Phone Support in Shared Web Hosting

We know that the option to talk with a live consultant is very important, that's why we have 3 support lines around the globe (USA, UK and Australia) and you're able to get in touch with us over the phone for fourteen hours every day. In case you consider buying one of our Linux shared web hosting service, for example, you're able to give us a call and find more about our solutions before you order so as to make sure that we meet all the system requirements for your websites. Following your purchase, you will be able to call us about all the sales and / or billing troubles you may experience, or receive any type of general or basic technical information that you need. We've aimed to find the balance between phone and ticket support, so for strictly technical issues you have to use the ticketing system, which will make it easier to follow the communication as well as any new developments in the resolution of an issue.

Phone Support in Semi-dedicated Servers

The support services forall of the semi-dedicated server packages that we offer feature live phone support for fourteen hours every day. In case you hesitate which plan is appropriate for your web sites, you'd like to learn more about the plan's features or you're looking for any other type of info about our services, you are able to call any of the local telephone numbers that we have in the United States, the UK and Australia and our support agents will help you. In case you already have an account, you are able to get in touch with us about sales and general matters, although we are usually able to assist with a number of technical issues as well. For strictly tech difficulties you will need to use our built-in ticketing system where the conversation between you and our technical support crew will be in 1 place, which is the best option if the trouble requires additional time to be dealt with or it needs to be escalated to our sysadmins.