Phone Support in Shared Web Hosting
We know that the option to talk with a live consultant is very important, that's why we have 3 support lines around the globe (USA, UK and Australia) and you're able to get in touch with us over the phone for fourteen hours every day. In case you consider buying one of our Linux shared web hosting service, for example, you're able to give us a call and find more about our solutions before you order so as to make sure that we meet all the system requirements for your websites. Following your purchase, you will be able to call us about all the sales and / or billing troubles you may experience, or receive any type of general or basic technical information that you need. We've aimed to find the balance between phone and ticket support, so for strictly technical issues you have to use the ticketing system, which will make it easier to follow the communication as well as any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Servers
The support services forall of the semi-dedicated server packages that we offer feature live phone support for fourteen hours every day. In case you hesitate which plan is appropriate for your web sites, you'd like to learn more about the plan's features or you're looking for any other type of info about our services, you are able to call any of the local telephone numbers that we have in the United States, the UK and Australia and our support agents will help you. In case you already have an account, you are able to get in touch with us about sales and general matters, although we are usually able to assist with a number of technical issues as well. For strictly tech difficulties you will need to use our built-in ticketing system where the conversation between you and our technical support crew will be in 1 place, which is the best option if the trouble requires additional time to be dealt with or it needs to be escalated to our sysadmins.