The support that you can get from your shared web hosting supplier is very important, no matter if you have pre-sales questions and you're not a client yet, or you've got a technical issue with an active account. Prompt and clear information regarding a question or an issue can save you lots of time and efforts, not mentioning that this is usually a proof that you are ordering from a genuine hosting provider and not from some reseller. When you buy a hosting account from a company that does not own its servers and it cannot access them directly, it's very likely that you will wait for a few days in order to get an answer to any kind of query, therefore your sites may stay offline for ages. In comparison, a provider which offers different options for communication and has a technical support team available at any time will assist you to right away and help you minimize or fully avoid any downtime and prospective losses.

24/7 Customer Support in Shared Web Hosting

We supply 24/7 billing, customer and tech support for all our Linux shared web hosting service. Even if you aren't our customer yet and you have questions, we will help you right away and supply you with the necessary information, so as to give you a choice to make the very best decision when you purchase your new hosting account. We're available twenty-four seven, including weekends and holidays, and we provide you with various ways of communication to get in touch with us - live chat, phone, email messages and support tickets. For your benefit, we now have a couple of phone numbers all over the world, so that you're able to call the one that is closer to you. The maximum response time for your e-mail messages and the tickets is one hour. The standard response time is around 15-20 minutes, so you can forget about waiting for several days to get support for some task or issue, regardless of its difficulty.

24/7 Customer Support in Semi-dedicated Servers

All Linux semi-dedicated servers that we provide include 24/7 customer and tech support, which means that whatever the issue you have, you will be able to contact us and we'll give you a hand right away. Our guaranteed reply time for each e-mail message or ticket that you open via your Hepsia website hosting Control Panel is only one hour; typically the reply time hardly ever is more than 20 minutes. Furthermore, we provide telephone support with a couple of local numbers around the world and a live chat, which means that you're able to get in touch with us and receive more details about our solutions even if you don't have an account yet. We're able to assist you with any kind of question or a difficulty you may have - payment methods, package specs, e-mail setup, website hosting account settings, etc. If you use our services, you will never have an issue where you should wait for a day or two to get an issue resolved like you'll need to do with various other companies.

24/7 Customer Support in VPS Servers

Each and every VPS server plan that we offer includes 24/7 customer and technical support, so in case you encounter any problem with the pre-installed software on the machine or you have any pre-sales or basic questions, you will be able to contact us anytime, even weekends and holidays. For your convenience, we supply different ways of communication - telephone support with several local numbers around the world, live chat, emails plus a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated technical matters as it will be easier to track what's going on. The maximum warranted response time for all the email messages and tickets is one hour, however it rarely takes that long to get support. In case you acquire the Managed Services upgrade that we supply, our administrators will also support you with any third-party software matters.

24/7 Customer Support in Dedicated Servers

All of the dedicated server packages that we offer come with 24/7 support via various methods of communication and with a 1-hour max answer time warranty. When you want to find out more about the plans or you have various billing or general questions, you're able to phone one of the local numbers we have around the globe or you may use our live chat service and talk with a live agent. For strictly technical difficulties which require assistance from a tech support person or an administrator, you are able to open a ticket from your billing Control Panel or you could send an email, as all these channels are more appropriate to track a specific matter. The answer time for them rarely is more than 30 minutes, therefore you can forget about having to wait for an entire day so as to get help. The support service is available for any kind of server-related issues, and the pre-installed software. When you need help with third-party applications, you may consider obtaining the Managed Services upgrade that we offer with all packages.