Customer Support Channels
A One–Hour Ticket Response Time Guarantee
We offer a one–hour response time warranty for each ticket or e–mail that you submit to the help desk support team. We’ll quickly reply to all general inquiries and forward right away the matter to our admins if any additional assistance is needed. If you order the Optional Admin Services package, we will perform any of the included server administration services at a time that has been discussed with you earlier.
A Premium–Quality Technical Support Service
Should you need assistance while working with the Control Panel or with any of the applications that we have preinstalled on the dedicated server on your behalf, don’t hesitate to contact the client support staff at any moment through the ticketing system. Plus, should you need assistance administering your dedicated server, you can order our Optional Admin Services package, which includes OS updates every week, troubleshooting and installation services, server monitoring and rebooting services, data backup hard disk space, etc.
A User–Friendly Help Section
We have provided our Control Panel with a detailed knowledge base, which includes comprehensive explanations of all its features and functions. In addition, we have prepared detailed video tutorials that will further explain to you how to carry out a given task or solve a regularly experienced issue. The help articles and the tutorial video clips are readily accessible from each section of the Control Panel through the Videos and Help buttons located in the top right corner.