An Intuitive Help Center Section
You can find almost all the answers to your questions in the easy–to–navigate Help Center section built into our Control Panel. It features an ever–growing knowledge base with commonly asked questions and detailed educational articles written by our competent help desk support team.
For people who’d like to learn how to fix a frequently encountered problem by watching an instructional video, we’ve added a collection of video tutorials to our Control Panel. All the video lessons are brief and simple to follow. They offer you visual presentations of various web site management techniques.
A 1–Hour Support Ticket Response Time Guarantee
All semi–dedicated servers are backed up by a 24–7 customer care service and feature a 1–hour ticket response guarantee. Our proficient support engineers will be online 24/7/365 and will settle any problem that you might stumble upon within maximum sixty minutes after the support ticket submission. Normally, an answer will be given to you within twenty minutes.