Support and Help Channels

  • 1 hour ticket response time

  • A 1–hour Inquiry Answer Guarantee

  • Each ticket that you post to our technical support team will be answered within approximately 60 mins. All regular queries will be taken care of immediately. However, if the support request you have posted needs some help from a capable technician, we are going to forward the ticket to him and will let you know about the hold–off.

  • Top quality support service

  • Qualified Customer Support Service

  • We offer you around the clock tech help via a super–fast ticketing system included in your Control Panel. You can email us all the time about any of the software applications that come installed in advance on your virtual server, including the desired Linux distribution, the server management panel and our custom produced Control Panel.

  • Intuitive help center

  • A Descriptive Help Section

  • A thorough and routinely updated article base is built into our in–house built Control Panel. It gives you quick tips about how to execute all the common web site maintenance tasks. The Help section features detailed how–to tutorials and step by step video tutorials. You can access the Help section by pressing the Help or Video buttons in the top right corner of each Control Panel section.